365acm Privacy Policy

1 Introduction

365acm is a safe and reliable online casino and cricket betting platform. We are deeply committed to the privacy of our users. The purpose of this privacy policy is to clearly inform you how 365acm handles your personal information.

When you use the 365acm website or services, you share certain information with us. We use that information only for the purposes described in this policy. Your trust and confidence are very important to us and we always strive to protect them.

This policy applies only to the collection and processing of information related to the 365acm platform. Our services are available only to individuals aged 21 and above.

2 What Information We Collect

365acm may collect user information in various ways. The types of information we collect are described in detail below:

2.1 Information Provided Directly

Information you provide directly to us when you register with 365acm or use our services:

• Full name, date of birth, and nationality
• Mailing address and email address
• Mobile number
• Account login details (username and password stored in encrypted form)
• National ID card or passport information for identity verification
• Financial transaction information (related to bKash, Nagad, Rocket, or Upay accounts)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Time and date of visits to the platform
• Page views and navigation patterns
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification organisations or fraud prevention services. This information is used only for the purposes of security and legal compliance.

3 Purposes for Using Your Information

365acm uses your information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP benefits
• Keeping gaming activity running and determining results

3.2 Security and Legal Compliance

• Identity verification and age confirmation (ensuring 21+)
• Preventing fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Communication and Support

• Communicating with you regarding transactions
• Providing 24/7 Bengali live chat support
• Sending important platform updates and notifications

3.4 Platform Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new services and features

4 Cookies and Tracking Technologies

The 365acm website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us retain information about your visit.

4.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. Without them, login sessions, cart, and security features will not work. These cookies cannot be disabled.

4.2 Analytics Cookies

These cookies help us understand how users are using our platform. This information is collected anonymously and is used only to improve the quality of the service.

4.3 Cookie Controls

You can control the acceptance and rejection of cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality.

5 Sharing and Disclosure of Information

365acm does not sell your personal information to third parties. However, in certain specific circumstances we may share your information:

5.1 Service Provider Partners

We work with certain trusted third parties who assist us in delivering our services. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.)
• Cybersecurity and data protection services

All of these partners operate under strict confidentiality agreements and may use your information only for the specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• To comply with a court order or other legal process
• At the request of a government or regulatory authority
• To assist in the investigation of fraud, money laundering, or other illegal activities
• To protect the rights and safety of ourselves or other users

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases we will notify you in advance accordingly.

6 Data Retention and Deletion

365acm retains your information only for as long as necessary. The retention period is determined by the need to fulfil the purposes described in this policy and to meet applicable legal obligations.

6.1 Active Accounts

We will retain all your information for as long as your account remains active. This information is necessary to provide you with uninterrupted service.

6.2 After Account Closure

Even after an account is closed, we may retain certain information for a specified period for legal, regulatory, and security reasons. Records of financial transactions are kept for the period prescribed by applicable regulations.

6.3 Data Deletion Requests

If you wish to request deletion of your information, please contact our support team. However, due to legal and regulatory obligations, we may not be able to delete all information immediately.

7 Data Security Measures

365acm adopts the highest industry-standard security measures to keep your information safe. Our security infrastructure is continuously updated to ensure protection against new threats as well.

7.1 Encryption

All data transferred between you and our servers is protected by SSL encryption. Passwords and sensitive financial information are stored using industry-standard hashing technology.

7.2 Access Controls

Only authorised personnel may access user information, and only the information necessary for their specific role. All our staff sign confidentiality agreements.

7.3 Monitoring and Surveillance

Our systems are continuously monitored for security threats. Any suspicious activity is identified immediately and the necessary action is taken.

8 Your Rights and Choices

As a 365acm user, you have several rights over your own information. We respect these rights and assist you in exercising them:

8.1 Right to Access Information

You may request to view the information we hold about you at any time. We will provide this information to you within a reasonable time.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. Some information can be corrected directly from your profile settings.

8.3 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. However, this may affect our ability to fulfil our legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Please contact our support team for this.

9 Protection of Minors

365acm services are for individuals aged 21 and above only. We actively prevent minors from using our platform.

We do not knowingly collect any personal information from minors (under 18 or 21). If we learn that a minor has shared information with us, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes and Updates

365acm may change or update this privacy policy from time to time. Updates to this policy may be necessary to keep pace with changes in our services, technology, or applicable laws.

10.1 Notice of Changes

We will notify you in advance of any significant changes. This notice will be sent by email or through a notice published on the platform.

10.2 Effective Date of Changes

The revised version of the policy will take effect from the date it is published on the page. Continuing to use the platform after changes have been made will be considered acceptance of the new policy.

10.3 Previous Versions

Previous versions of this policy may be provided upon request. Please contact our support team for this.

11 Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. We will try to respond to any questions you have as quickly as possible.

• Live Chat: Use our live chat for 24/7 direct support in Bengali
• Email: [email protected]

We typically respond to all email inquiries within business days. For urgent matters, live chat is the fastest option.